Reference

Terms That Govern Your 69999 Account

These terms set out what you agree to when you open and use a 69999 account. Access to our lobby and payment features — including bKash, Nagad, and Rocket — depends on your local law and whether your region is eligible.

Account eligibility appliesbKash · Nagad · Rocket coveredBangladesh-region dependentSubject to local law
69999 Terms That Govern Your 69999 Account
HOW WE HANDLE IT

Account Security and Your Rights

We take the security of your account data seriously. Your login credentials are stored using industry-standard encryption, and every session requires OTP verification tied to your registered mobile number. If you believe your account has been accessed without your permission, contact support immediately — we can freeze the account while we investigate. You have the right to request a copy of the data we hold on you, to ask us to correct inaccurate information, and to close your account at any time by contacting support.

Data Retention

We keep your account records for as long as required by applicable law. After account closure, transaction records are retained for the legally required period.

OTP Verification

Every login and withdrawal triggers an OTP to your registered number. This step cannot be skipped and protects your wallet balance.

Data Access Requests

To request a copy of your personal data or ask for a correction, email our support team with your account ID and the specific request.

Account Closure

You can close your account at any time. Contact support, confirm your identity via OTP, and any remaining balance will be returned to your registered bKash, Nagad, or Rocket wallet.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team can help. You can reach us through live chat in the lobby, by email, or through the in-account help section on mobile. We aim to respond to terms-related queries within one business day.

Team online

Live Chat

Open the chat widget inside your account dashboard to ask about any clause in these terms or your account status.

Email Support

Send a written query to our support address for a documented response — useful for formal terms or dispute questions.

In-Account Help

The help section in your mobile account links directly to this terms page and lets you submit a query without leaving the app.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, live chat in your account dashboard is the quickest way to get a direct answer.

The same terms apply across all regions, but your eligibility to use the platform depends on local law where you are. Check your local regulations before opening an account.

Wallet details linked to your account are removed from active use after closure. Transaction records are retained only for the period required by applicable law.

We post all updates here with a revised date. Continuing to use your account after an update means you accept the new version. We do not make changes without publishing them first.

Contact support via live chat or email with your account ID and the transaction reference. We review disputes and respond within one business day with our findings.

Where local Bangladesh law applies, it takes precedence. These terms do not override any statutory right you hold under applicable law in your eligible region.

Email our support team with your account ID and a written data access request. We will verify your identity via OTP before sending any account data.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.