Reference

How 69999 Handles Your Personal Information

Your account data and payment details — including transactions through bKash, Nagad, and Rocket — are handled with clear rules about what we collect, why we collect it, and how long we keep it.

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What We Collect and Why It Matters

69999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process deposits and withdrawals, and keep your account secure. This includes your name, contact details, and transaction records tied to your chosen payment method — whether that is bKash, Nagad,

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or Rocket. We collect device and session data to detect unusual login activity and protect your wallet from unauthorised access. We do not sell your personal data to third parties. Payment data is processed through the relevant local payment rails and is subject to those providers'
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own data terms. We retain account records for as long as your account is active and for a period after closure as required by applicable law. If you are accessing our platform from Bangladesh, your use of this service is subject to local law and the
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eligibility conditions of your region. Any data processing we carry out is done on the legal bases of contract performance, legal obligation, and — where applicable — your consent. You can withdraw consent for non-essential data uses at any time through your account settings.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply account-level security and clear data retention rules so you know exactly what happens to your information from the moment you register to the moment you close your account.

Account Security Login sessions are protected by OTP verification sent to your registered mobile number. Suspicious access attempts trigger an automatic account hold pending your confirmation.

Cookie Controls We use essential cookies to keep your session active and optional analytics cookies to improve the lobby experience. You can turn off non-essential cookies from your account settings at any time.

Data Retention Active account data is kept for the life of your account. After closure, we retain only what applicable law requires, then delete or anonymise the rest on a rolling schedule.

Requesting Changes To correct inaccurate data or request a full export of your account information, submit a request via live chat or email. We aim to complete verified requests within the statutory period.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have a question about how we handle your account information, our support team can help. Raise a data request through any of the channels below and we will respond within the timeframe required by applicable law.

Live Chat Start a live chat from your account dashboard to raise a data access or deletion request directly with our support team.

Email Support Send your data request or privacy question to our support email address, found in your account settings under Help.

Account Settings Manage cookie preferences and non-essential data consent directly inside your account settings without contacting support.

Common Questions About Your Privacy

Here are the questions we hear most often about how your data is handled on 69999.

We collect your name, contact details, date of birth, and payment method references — such as your bKash or Nagad mobile number — to verify your identity and process transactions.

Yes. Submit a data access request through live chat or the support email listed in your account settings. We will compile and send your data within the period required by applicable law.

Contact support via live chat or email with a deletion request. We will close your account and remove personal data, retaining only what local law requires us to keep for a defined period.

Payment references are shared only with the relevant payment processor — bKash, Nagad, or Rocket — to complete your transaction. We do not sell or share payment data with unrelated third parties.

Go to your account settings and open the Privacy or Cookie section. You can disable analytics and marketing cookies there without affecting your login session or core account functions.

Yes. Access to our platform and the data rights available to you depend on your local law and eligible region. We apply applicable legal obligations for data retention and processing in the regions we serve.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister App69999 App

How 69999 Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Data

Common Questions About Your Privacy

01 What personal data does 69999 collect when I open an account?

02 Can I request a copy of all the data 69999 holds about me?

03 How do I ask 69999 to delete my account and personal data?

04 Does 69999 share my bKash or Nagad payment details with anyone?

05 How can I turn off non-essential cookies on 69999?

06 Does local law in Bangladesh affect how my data is handled?

Privacy Policy

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